Customer Service & Team Coordinator

A reputed housemaid provider company based in Gwarko, Kathmandu is seeking a reliable Customer Service & Team Coordinator to support daily operations and service delivery. This role focuses on handling customer inquiries, coordinating domestic staff, and ensuring smooth communication between clients and service teams. The position plays a key role in improving customer satisfaction, staff supervision, and operational efficiency. Strong communication, teamwork, adaptability, and problem-solving skills are essential for success.
Freshers or candidates with relevant training and basic computer/practical skills are also encouraged to apply. The company offers a competitive salary, a positive work environment, and long-term career growth opportunities. This is an excellent Customer Service & Team Coordinator job in Gwarko, Kathmandu, Nepal for those seeking a career in the service industry and a trusted vacancy in Nepal.

1. Handle customer inquiries, bookings, and service follow-ups
2. Coordinate housemaid staff schedules and daily assignments
3. Maintain client and staff records accurately
4. Support issue resolution between customers and service teams
5. Monitor service quality and customer satisfaction
6. Assist management with daily operational reporting

1. Minimum education: +2 completed (Bachelor’s preferred)
2. Basic knowledge of MS Office and Excel
3. Strong communication and customer handling skills
4. Good teamwork, discipline, and positive attitude
5. Freshers or training-completed candidates with basic computer knowledge can also apply