Support Executive

We are a growing IT company specializing in innovative software solutions and digital services for businesses and organizations. We are seeking a dedicated Support Executive to provide timely technical and customer support, resolve client issues, and ensure smooth system operations. The role involves handling customer inquiries, troubleshooting software-related problems, coordinating with technical teams, and maintaining strong client relationships. Your contribution will enhance daily operations, improve customer satisfaction, and support the company's long-term growth. Strong communication, teamwork, adaptability, and a responsible work attitude are essential for success in this role. This Support Executive job in Butwal, Rupandehi, Lumbini Province, Nepal is an excellent vacancy in Nepal for professionals looking to build a rewarding career in IT Company with a competitive salary, a positive work environment, and excellent career growth opportunities.

• Handle client support requests via phone, email, chat, and onsite visits.
• Resolve technical issues and ensure timely case tracking and follow-up.
• Answer customer inquiries and provide effective technical solutions.
• Communicate clearly with clients and internal departments to resolve issues.
• Stay updated on new software features and product enhancements.
• Conduct field visits to provide onsite technical support when required.
• Collect client feedback regularly to improve service quality.
• Prepare accurate daily, weekly, monthly, quarterly, half-yearly, and yearly reports.
• Maintain clear documentation of support cases and pending work.
• Provide training, guidance, and technical assistance to junior team members.
• Coordinate with technical teams to ensure prompt issue resolution.
• Monitor customer satisfaction and maintain long-term client relationships.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1–2 years of experience in software support, client service, or IT helpdesk roles.
• Good understanding of software applications, systems, and databases.
• Proficiency in Microsoft Office, Email, Internet, and basic computer troubleshooting.
• Familiarity with CRM or ticketing systems is preferred.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent verbal and written communication with strong customer service skills.
• Ability to multitask, prioritize tasks, and work under minimal supervision.
• Team-oriented, adaptable, responsible, and committed to continuous learning.
• Positive attitude with a customer-first approach and willingness to support business goals.